The Federal Trade Commission () has voiced its concerns regarding the insufficient commitments from manufacturers for software updates on smart devices, highlighting the potential risks of unresolved security vulnerabilities or complete product failures.
This reflects ongoing worries we have raised over the years about the true ownership of the smart devices we purchase …
The Reality of Smart Device Ownership
We initially brought this issue to light in 2022.
While companies can enhance features through firmware updates, they also possess the capability to remove them. This is particularly applicable to products that depend on servers managed by the company. A notable example is Amazon’s recent announcement regarding the discontinuation of Cloud Cam.
We revisited this topic last year when high-tech bike manufacturer VanMoof faced financial struggles, leaving owners of their premium bikes at risk of being unable to unlock them.
Unlocking is triggered by Bluetooth when the phone nears the bike, but it relies on a changing key code that, in turn, depends on access to a VanMoof server. If the company fails, there won’t be a server, no key code generation, and hence no unlock.
Fortunately, that situation was resolved.
‘s Alarm on Software Updates
The has echoed these concerns, examining the websites of 184 different smart products to evaluate the promises made by brands regarding future support and finding that most lacked any guarantees.
A recent report from the Federal Trade Commission staff indicates that nearly 89% of the products examined failed to disclose how long they would receive software updates, which are essential for maintaining security and proper operation.
The staff from the East Central Regional Office sought details for 184 different “smart” products—from hearing aids to security cameras and door locks—on how long companies would support those products with updates. If manufacturers discontinue updates, these smart devices may lose functionality, become insecure, or stop working entirely.
The agency has suggested that this lack of disclosure may actually contravene legal standards.
The staff report noted that failing to inform potential buyers about the duration of software updates for products sold under written warranties might breach the Magnuson Moss Warranty Act, which mandates that warranties for consumer products over $15 be disclosed to buyers before purchase, along with other necessary information. Moreover, not providing software update details could also violate the Act if companies make express or implied claims about the longevity of the product’s usability, according to staff insights.
Interestingly, the has not clarified its future actions regarding this issue. Still, its focus on the matter signifies a move in the right direction.
Photo by Sebastian Scholz (Nuki) on Unsplash
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